At ZoeDeb Stores, customer satisfaction is important to us.

1. Eligibility for Returns

You may request a return if:

• The item is damaged, defective, or incorrect
• The item is unused and in original packaging
• The request is made within 7–14 days of delivery (recommended standard)

2. Non-Returnable Items

• Used or worn items
• Opened or altered products (unless defective)
• Clearance or final sale items

3. Return Process

• Contact us with your order number and issue
• Provide proof (photos/videos if needed)
• Wait for return approval before shipping

4. Refunds

• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method

5. Shipping Costs

• Customers may be responsible for return shipping fees
• Shipping fees are non-refundable unless the error is ours

6. Exchanges

We only replace items if they are defective, damaged, or incorrect.